Ticket bot for Discord
Support tickets for your Discord server.
Members pick a category, answer a few questions, and talk to your staff in a private channel. When it’s done, you get a full transcript.
Set up with *setup in chat, or from the dashboard. Need help? Join our Discord.
From buttons or a dropdown on your ticket panel.
Up to five per category, filled in before the ticket opens.
In their own channel. The transcript is saved when it closes.
Features
Everything a ticket system needs.
Set it up once and let your members reach the right team.
One message with a button for each category, showing how many tickets are open.
Every ticket gets its own channel, hidden from everyone except the member and your staff.
Add or remove categories whenever you like. Each gets its own hidden Discord category.
Ask up to five questions per category so staff have the details up front.
Saved as a readable file with images included, sent to your log channel and to the member by DM.
Change the text, images and colors of the panel, the ticket message and every category.
Manage everything from your browser. Log in with Discord and pick your server.
Claim tickets, add or remove people, rename channels, and close with a reason.
Give single people or whole roles the staff commands. Admin commands stay with admins.
Commands
Run it from chat.
Commands start with *. The full list and details are in the docs.
Admin
*setupChoose the log channel and ticket role*categoriesAdd or delete categories*customizeEdit text, images, colors, questions*allowrole @roleGive a role staff access*resetallWipe the setup for the serverStaff
*sendpanelPost the ticket panel*claimClaim the ticket*addmember @userAdd someone to the ticket*close [reason]Close and save the transcript*checkpermsShow missing bot permissionsHelp
Common questions.
Still stuck? Ask in the Discord server below.
How do I get started?
Add the bot, run *setup, add categories with *categories, then post the panel with *sendpanel.
It says it’s missing permissions
Run *checkperms. It lists everything the bot lacks. Fix each item and try again.
How do I let my staff use the commands?
Run *allowrole @Staff or *allowuser @person. Admins and people with Manage Server always have access.
Can members open more than one ticket?
One per category. They can open another in a different category or close the current one first.
Where do transcripts go?
To your log channel, and to the ticket owner by DM if their DMs are open.
Community
Join the Discord server.
Get help, ask for features, and hear about updates.